Return Policy

Store information: Festive Decor Kits is an online-only retailer. Prices are shown in United States dollars (USD), and we currently accept United States delivery addresses only. Customer support: support@festivedecorkits.com.

Last updated: July 13, 2026

Contact us before returning any product. Return eligibility and the correct return destination can vary by item and supplier warehouse.

1. Return Eligibility

A return request should be submitted within 30 days after delivery. To be considered, the item must normally be unused, unassembled where applicable, in its original condition, and in its original packaging with included parts and accessories.

Submitting a request does not automatically approve a return. We review the product, variation, condition, delivery date, reason, and available supplier return options before providing instructions.

2. Items That Are Not Normally Returnable

  • Personalized, custom-made, or made-to-order products.
  • Gift cards, final-sale products, or clearance items marked non-returnable.
  • Used, installed, inflated, assembled, washed, worn, or altered products.
  • Opened hygiene-sensitive, food-contact, or single-use products when resale would be unsafe.
  • Products damaged through misuse, improper installation, weather exposure, storage, or failure to follow product instructions.

3. Damaged, Defective, or Incorrect Items

Email support@festivedecorkits.com within 5 business days after delivery. Include the order number and clear photos of:

  • The complete product and the specific problem.
  • The shipping label and outer packaging.
  • Any damaged box, missing part area, or incorrect variation label.

Keep the product and all packaging until the claim is reviewed. Depending on the evidence, inventory, supplier response, and circumstances, the available resolution may include replacement parts, replacement, store credit, partial refund, full refund, or return instructions.

4. How to Request a Return

  1. Email support@festivedecorkits.com with the order number.
  2. Identify the item and variation you want to return.
  3. Explain the reason and provide requested photos.
  4. Wait for written approval and the correct return instructions.

Do not mail a product to the sender address on the original parcel or to an address found online. Supplier return destinations can differ from the shipping origin, and an unauthorized return may not be accepted or refunded.

5. Return Shipping and Original Shipping Charges

For an approved buyer-remorse return, the customer is normally responsible for trackable return shipping. If we confirm that the item was damaged, defective, or incorrect, we will explain the approved resolution and any applicable shipping arrangement.

Original shipping charges are not normally refundable unless the return results from a confirmed fulfillment error or product defect. Refused or undeliverable packages may have carrier or return costs deducted where permitted.

6. Inspection and Refund Timing

Approved returns are inspected after arrival at the instructed destination. If the return meets the approved conditions, the refund is issued to the original payment method, normally within 7–10 business days after inspection. Banks and payment providers may require additional processing time.

7. Exchanges

Direct exchanges are not guaranteed because availability and supplier return locations vary. When an exchange is not practical, the approved item may need to be returned and the preferred replacement ordered separately.

8. Order Changes and Cancellations

Contact support immediately if an order needs to be changed or cancelled. Cancellation is not guaranteed after supplier processing or fulfillment begins.

9. United States Orders

Festive Decor Kits currently accepts orders for United States delivery addresses only. This policy does not offer international return processing.

10. Contact

Email: support@festivedecorkits.com