Return Policy | Festive Home Decor

At Festive Home Decor, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth as possible. Please review the details below for eligibility and instructions.

1. Return Eligibility

To qualify for a return, please ensure the following conditions are met:

The return request is made within 30 days of receiving your order.
The item must be unused, in its original condition, and in its original packaging.
Items purchased on clearance, marked as “final sale,” or customized (e.g., personalized holiday decor) are not eligible for returns unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for return:

Custom or personalized products.
Gift cards.
Products marked as “final sale.”
Opened DIY kits or used festive decor.

3. Damaged or Defective Items

If your product arrives damaged or defective, please follow these steps:

Notify us within 7 days of receiving the item.
Provide photos of the damaged or defective product, along with your order number.
We will review your claim and offer a replacement, store credit, or refund, based on your preference.

4. Return Process

To initiate a return:

Contact our customer service team at support@festivehomedecor.com or use the contact form on our website.
Include the following information in your request:
- Order number.
- Item(s) you wish to return.
- Reason for the return.
Our team will provide you with a Return Authorization Number (RAN) and detailed instructions for completing your return.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping method to ensure the safe return of your items.
Please include your Return Authorization Number (RAN) on the package.

6. Refunds

Once we receive your returned item(s) and confirm their condition, we will process your refund:

Refunds will be issued to the original payment method within 7–10 business days.
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

7. Exchanges

If you would like to exchange an item for a different product or variant:

Follow the return process above and indicate that you would like an exchange.
Once we receive your returned item, we will process the exchange.
Any price difference (additional payment or refund) will be communicated during the exchange process.

8. International Returns

Customers outside the United States are responsible for return shipping costs, duties, and taxes.
Please ensure that the return complies with your local customs regulations.