Help & FAQ

Welcome to the Help & FAQ page for Festive Home Decor! Below, you’ll find answers to the most frequently asked questions about our products, orders, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to reach out to us—we’re here to help!

General Questions

1. What is Festive Home Decor?

Festive Home Decor is your one-stop shop for high-quality, eco-friendly decoration kits designed for every celebration, from Christmas and Thanksgiving to birthdays and baby showers. Our mission is to make your celebrations stylish, effortless, and memorable.

Product Information

2. What’s included in your decoration kits?

Each kit is carefully curated to include:

  • Festive decor items (lights, banners, table settings, etc.).
  • Detailed setup instructions.
  • Optional customizable pieces for personalized celebrations.

3. Are your products eco-friendly?

Yes! Many of our products are made with sustainable, reusable, and recyclable materials to minimize environmental impact while maximizing festive joy.

4. Can I customize my decoration kit?

Absolutely! We offer customization options for select products, such as personalized banners, engraved ornaments, and themed decor kits. Look for the “Customizable” label on product pages.

Ordering

5. How do I place an order?

Placing an order is simple:

  1. Browse our product categories and add items to your cart.
  2. Go to the cart page and review your selections.
  3. Click “Checkout” and follow the prompts to enter your shipping and payment details.
  4. Confirm your order, and you’re all set!

6. Can I change or cancel my order?

You can modify or cancel your order within 24 hours of placing it. After this period, we begin processing the order, and changes may not be possible. Please contact us at support@festivehomedecor.com for assistance.

7. Do you offer bulk or wholesale orders?

Yes, we do! For bulk or wholesale inquiries, please visit our Wholesale Inquiry page or contact us directly.

Shipping & Delivery

8. Where do you ship to?

We currently ship to the United States, Canada, and selected international locations. Visit our Shipping Policy for more details.

9. How much does shipping cost?

Shipping costs vary depending on your location and the size of your order. Free shipping is available for orders over $100 (within the US). Shipping fees are calculated at checkout.

10. How long will it take to receive my order?

  • Standard Shipping: 7-30 business days.
  • Expedited Shipping:
  • International Shipping: 

11. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our Order Tracking page.

Returns & Refunds

12. What is your return policy?

We offer hassle-free returns within 30 days of purchase for unused, unopened products. Customized or personalized items are non-refundable unless they arrive damaged or defective.

13. How do I initiate a return?

To start a return:

  1. Contact our customer service team at returns@festivehomedecor.com with your order number.
  2. We will provide you with a return label and instructions.
  3. Ship the product back to us in its original packaging.

14. When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.

Payment

15. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

16. Is my payment information secure?

Yes, your security is our priority. We use SSL encryption and secure payment gateways to ensure all transactions are safe and protected.

Account Management

17. Do I need to create an account to shop?

No, you can shop as a guest. However, creating an account allows you to:

  • Save your shipping information for faster checkout.
  • Track your orders easily.
  • Access exclusive offers and discounts.

18. How do I reset my password?

If you’ve forgotten your password, click on “Forgot Password” on the login page. Enter your email address, and we’ll send you a link to reset it.

Contact Us

19. How can I contact customer service?

We’re here to help! Reach out to us via:

20. Do you have a physical store?

Currently, we are an online-only store, allowing us to offer you the best selection and convenience from the comfort of your home.

Additional Information