FAQ & Help

Store information: Festive Decor Kits is an online-only retailer. Prices are shown in United States dollars (USD), and we currently accept United States delivery addresses only. Customer support: support@festivedecorkits.com.

Find answers about products, orders, shipping, returns, and payment at Festive Decor Kits.

Products

What is included with a product?

Package contents differ by product and variation. Review the Product Specifications, Package Contents, selected variation, and Before You Order sections. Accessories shown in lifestyle photos are not automatically included.

Are products customizable or certified?

Rely only on customization, safety, waterproof, food-contact, age, load, or certification claims stated on the specific product page.

Ordering

How do I place an order?

Select every required variation, add the product to the cart, review price and shipping, then complete a United States delivery address and payment details.

Can I change or cancel an order?

Contact support@festivedecorkits.com as soon as possible. Changes and cancellations are not guaranteed after supplier processing begins.

Do I need an account?

No. Guest checkout is available.

Shipping

Where do you ship?

We currently accept orders for United States delivery addresses only.

How much does shipping cost?

Products displaying the “Free US shipping” badge ship for $0 when every physical product in the cart is eligible and no coupon or discount is applied. Other United States carts below $100 use a flat $6.99 standard rate. Qualifying orders of $100 or more continue to ship free. The final method and charge are shown before payment.

Can a coupon change selected-product free shipping?

Yes. A coupon or discount can change selected-product eligibility. The cart and checkout always show the authoritative shipping method before payment.

How long does delivery take?

Most orders require approximately 2-5 business days for processing, followed by an estimated 7-30 business days in transit. These are estimates.

Can one order arrive in separate packages?

Yes. Products can ship from different supplier warehouses, so multi-item orders may arrive separately.

Read the complete Shipping Policy.

Returns and Payments

What is the return process?

Contact support before returning an item. Read the Return Policy for eligibility and evidence requirements.

What payment methods are available?

Checkout currently supports debit and credit cards and PayPal. The payment options displayed at checkout are authoritative.

How do I contact support?

Email support@festivedecorkits.com.