Contact Festive Decor Kits

Returns and support: Return destinations can vary by product and supplier. Email support@festivedecorkits.com before mailing anything; we will review the order and provide the correct return instructions. Do not mail a return to an unconfirmed address.

Use the checklist below so we can review your request efficiently.

Store Information

Before checkout, review the selected variation, shipping charges, applicable tax, and available payment methods.

Order and Delivery Questions

  • Include the order number and the email address used at checkout.
  • For tracking or delay questions, include the tracking number when available.
  • For a damaged item, include clear photos of the product, shipping label, and packaging.

Product Questions

Send the product link, selected variation, and the specific size, material, package-content, power, or compatibility question. Product photos can include props that are not part of the package, so the listing details and selected option should be reviewed before ordering.

Returns and Changes

Contact us before returning an item. Order changes and cancellations are not guaranteed after supplier processing begins.

Helpful resources: FAQ & Help, Shipping Policy, and Return Policy.