Shipping Policy

Welcome to Festive Home Decor’s Shipping Policy

At Festive Home Decor, we strive to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below for important details about our shipping processes.

1. Shipping Regions

We currently ship to the following regions:

  • United States: All 50 states, including Alaska and Hawaii.
  • Canada: Nationwide shipping available.
  • International Shipping: Selected countries only. Please refer to the list at checkout for eligible destinations.

2. Processing Time

Once your order is placed, our team will carefully process and package your items. Below is an overview of our processing times:

  • Standard Orders: 1-3 business days.
  • Customized/Personalized Items: 5-7 business days, depending on the complexity of the customization.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Options & Estimated Delivery Times

We offer the following shipping options to meet your needs:

United States:

  • Standard Shipping: 7-14 business days.

Canada:

  • Standard International Shipping: 7-14 business days.

International:

  • Standard International Shipping: 10-30 business days.
  • Expedited International Shipping: 7-14 business days.

Note: Delivery times may vary due to factors beyond our control, such as customs delays or adverse weather conditions.

4. Shipping Rates

Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Below is a general overview:

  • United States:

    • Free Standard Shipping for orders over $99.
    • Flat Rate Standard Shipping: $9.99 for orders below $99.
    • Expedited or Priority Shipping: Rates calculated at checkout.

  • Canada & International:

    • Shipping costs depend on location and order size. Rates will be displayed at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly using the carrier’s website or through the tracking link provided in the email.

6. Customs, Duties, and Taxes

For international orders:

  • Import duties, taxes, and charges are not included in the product price or shipping cost. These charges are the buyer’s responsibility.
  • Please check with your local customs office for details about additional costs before placing your order.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain large or fragile items may have additional shipping restrictions due to their size or weight. If applicable, these details will be noted on the product page.

8. Lost, Stolen, or Damaged Packages

At Festive Home Decor, we take every precaution to ensure your package arrives safely. However, in the rare event of an issue:

  • Lost or Stolen Packages: Please contact the shipping carrier directly with your tracking information. If additional assistance is required, reach out to us at support@festivehomedecor.com.
  • Damaged Items: If your package arrives damaged, please email us within 5 business days of receipt with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

9. Questions or Concerns?

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

Policy Updates

Festive Home Decor reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with the updated date.

Last Updated: August 19, 2024

Why Choose Festive Home Decor?

We are committed to ensuring your shopping and shipping experience is smooth and stress-free. Thank you for choosing Festive Home Decor to make your holidays and celebrations even more special!